Refund policy

↩️ Return & Refund Policy

All Sales Final — Handmade & Perishable Items Due to the handcrafted and personal nature of our body care products, all sales are final. We do not accept returns or exchanges on opened or used items.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at houseofniccasso@gmail.com with your order number and photos of the damage. We will make it right with a replacement or store credit.

Jewelry & Accessories Unworn, unwashed items in original condition may be eligible for exchange within 7 days of delivery. Custom or made-to-order pieces (including custom waist beads and bracelets) are non-refundable and non-exchangeable.

Order Cancellations Orders may be cancelled within 24 hours of purchase. After that, orders are already in production and cannot be cancelled.

Lost Packages If your package is marked delivered but not received, please contact us within 5 business days at houseofniccasso@gmail.com. We will work with the carrier to investigate.

Refund Processing Approved refunds are issued to the original payment method within 5–10 business days.